Hollybrook Medical CentreTel: 01332 523300
Sinfin Health CentreTel: 01332 770909
The practice has installed a new phone system at Hollybrook and will complete the project at Sinfin by June 30th 2017, please let us how your comments and feedback....
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
We always try to provide friendly and professional services possible to all our patients, but there may be times when you feel this has not happened.
If you have any concerns, speak to whoever you feel comfortable- your GP, nurse or our reception staff. However, if you feel we have not dealt with the issues, please telephone or write to our Practice Manager Shamim Sadiq and she will endeavour to deal with them.
However if you feel that the practice has not fully resolved your complaint you can write to:- NHS England, PO Box 16738, Redditch B97 9PT or e-mail – England.firstname.lastname@example.org or telephone 0300 3112233.
If you are not satisfied with the way your complaint has been dealt with by the provider or commissioner, you can contact the Parliamentary and Health Service Ombudsman (PHSO)
Post: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
Telephone: 0345 015 4033
Hollybrook Medical Centre Complaints procedure 2015
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
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