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We have been asked by NHS England to pilot a new prescription service to support our patients. This service will start on 12th February 2018 and will be an easier way of ordering repeat prescriptions. To use this service please call 0115 855 0260. Visit the Latest News page for more details.

Our commitments to you are to:



    • Greet you in a friendly and welcoming manner; deal with you courteously, in confidence and with consideration.

    • Commence surgery at the appointed time and aim to see you within 30 minutes of your appointment time.

    • Give you full explanations of the treatment and advice offered.

    • Allow you to see your medical records on request, subject to any legal requirements.



How you can help us to help you



    • Inform us of any changes in name, address, telephone number or other circumstances.

    • Arrive on time for you appointment and let the receptionist know that you have arrived.

    • Ring and let us know if you cannot keep an appointment so that we are able to offer it to someone else.

    • Treat members of the practice team with courtesy and respect, without violence or abuse. Failure to do so will result in removal from the practice list.

 
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