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Our commitments to you are to:

    • Greet you in a friendly and welcoming manner; deal with you courteously, in confidence and with consideration.

    • Commence surgery at the appointed time and aim to see you within 30 minutes of your appointment time.

    • Give you full explanations of the treatment and advice offered.

    • Allow you to see your medical records on request, subject to any legal requirements.

How you can help us to help you

    • Inform us of any changes in name, address, telephone number or other circumstances.

    • Arrive on time for you appointment and let the receptionist know that you have arrived.

    • Ring and let us know if you cannot keep an appointment so that we are able to offer it to someone else.

    • Treat members of the practice team with courtesy and respect, without violence or abuse. Failure to do so will result in removal from the practice list.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website