Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

WN-CoV Virus
- New
28/01/2020
Important advice to patients. Should any patient feel they have symptoms of the Wuhan novel Coronavirus (WN-CoV), please do not come into the surgery. Patients are advised to call 111 for further advice. Read more
Network Disruption
- New
28/01/2020
Please be advised we will be conducting a network update at our Sinfin branch on 29th January from 12:30pm – 3:00pm. This will cause some disruption to our systems. Please bear with us. Thank you Read more
Improving Access Meeting
- New
13/01/2020
Patient invitation Date: 6th February 2020 Time: 6-7pm Location: Hollybrook Medical Centre Come and share your ideas to help us improve your experience of accessing our services. We are keen to hear from as many of our services users as p Read more
Read our Winter 2019 Newsletter
10/12/2019
Dr Hughes is Leaving
14/11/2019
Stay Well This Winter
31/10/2019
MacMillan Coffee Mornings
16/09/2019
Flu Clinics
09/09/2019
Flu
- New
20/08/2019
How to manage your Flu Read more
Patient Access Communication
19/07/2019
Read our May 2019 Newsletter
22/05/2019
Bike Ride Challenge - Charity Event - July 2019
21/05/2019
Patient Notice
25/04/2019
Prescribing of Medicines to Treat Minor Illnesses is Changing
22/03/2019
Patient Newsletter - September 2019
15/03/2019
Vitality Group Walks - October 2019
15/02/2019
Protected Learning Times (PLT)
17/01/2019
A letter to our Patients
05/12/2018
Premises Development
30/10/2018
New Patients
20/10/2018
Flu Clinics
19/09/2018

Aspiro Healthcare
CQC Inspected and Rated
Good

Aspiro Healthcare

Hollybrook Medical Centre is currently CLOSED.

Sinfin Health Centre is currently CLOSED.

Online Services

News

Aspiro HealthcareCQC Inspected and RatedGood

Aspiro Healthcare

Hollybrook Medical Centre is currently CLOSED.

Sinfin Health Centre is currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Aspiro Healthcare
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):