Appointments

Access the online appointment system

Same day appointments are available with a doctor.

Advance booking of appointments

You are now be able to book an appointment with a doctor up to two weeks in advance and a nurse up to four weeks in advance.

Speaking to a doctor over the telephone

We have made it easier for you to speak to a doctor over the telephone. Each doctor has been allocated a number of telephone appointments which you can be booked into and the doctor will phone you back – this would be just for things that can be dealt with over the telephone and not lead to a face to face appointment.

Home Visits

Home visits are for the totally housebound or very seriously ill. Please telephone before 10.30am and be prepared to give the receptionist some indication of the nature and urgency of the problem. The doctor will usually wish to speak to you before arranging to visit.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Cancelling Appointments

Appointments are precious

It is extremely important that you call the surgery if you are unable to attend your appointment for any reason.

Please call the surgery to cancel on 01332 523300 or 770909, stating your name, appointment date and time or cancel online

Even at short notice we can usually ensure that the appointment is used by another patient.

If you are registered for SystmOnline you can cancel your appointments even when the surgery is closed.

Due to patients either forgetting to either attend the surgery or cancel their appointments we lose approximately 50hours of clinical time each month. Therefore we ask each and every patient where possible to please cancel their appointments if they cannot attend or no longer need them.