Aspiro Healthcare

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

This service is not currently running due to COVID-19.

Hub Information

Weekdays

Monday – Friday 6.30pm – 8.00pm
Hollybrook Medical Centre
Hollybrook Way
Heatherton
DE23 3TX

Monday 6.30pm – 8.00pm
Chellaston Medical Centre
Rowallan Way
Chellaston
DE73 5BG

Tuesday – Friday 6.30pm – 8.00pm
Village Surgery
Browning Street
Derby
DE23 8AL

Weekends

Saturday 8.30am – 12.00pm
Haven Medical Centre
690 Osmaston Road
Allenton
Derby
DE24 8GT

Sunday 9.30am – 12.30pm
Wellbrook Medical Centre
Welland Road
Hilton
Derby
DE65 5GZ

How do patients access the service?

The provision of this service is only available to patients who are registered with one of the 8 surgeries within Derby City South.

Appointments are made via the patient’s own GP surgery and are available to patients presenting primarily with acute minor ailments with the exception of the HCA dressings clinics.

What conditions can be treated?

The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately.

Patients who cannot be seen:

Babies under 12 weeks old
Pregnancy-related problems
Chronic disease or long-term condition management that requires continuity of care
Severe mental health problems
Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
Walk-in patients

For more information please visit their website.