Aspiro Healthcare

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Hollybrook Medical Centre

Hollybrook Medical Centre is currently open.

Monday	08:00-20:00
Tuesday	08:00-20:00
Wednesday	08:00-20:00
Thursday	08:00-20:00
Friday	08:00-20:00
Saturday	Closed
Sunday	Closed

Sinfin Health Centre

Sinfin Health Centre is currently open.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Both Hollybrook Medical Centre and Sinfin Surgery telephone lines open at 08:00am.

Out of Hours Service

Between 6.30pm and 8.00am Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

Accident and Emergency

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident & Emergency (A&E) department or call 999.

Accident & Emergency (A&E) departments are open 24 hours a day and 365 days a year and can assess all injuries and provide emergency treatment.

The nearest A&E department in Derby is at Royal Derby Hospital, Uttoxeter Road, Derby DE22 3NE.

Bank Holidays 2019

Tuesday 1 January 2019 (New Years’ Day)

Friday 19 April 2019 (Good Friday)

Monday 22 April 2019 (Easter Monday)

Monday 6 May 2019 (Early May Bank Holiday)

Monday 27 May 2019 (Spring Bank Holiday)

Monday 26 August 2019 (Summer Bank Holiday)

Wednesday 25 December 2019 (Christmas Day)

Thursday 26 December 2019 (Boxing Day)

Protected Learning Times (PLT)

We would like to advise that the Practice will be closed for Protected Learning Times. The Practice will be closed between 1.30pm and 6.30pm on the days below:

During these times if you require EMERGENCY medical assistance please call 999, if you require URGENT medical assistance or advice please call 111.

Month	Date
January 2019	30th
February 2019	20th
March 2019	20th
April 2019	17th
May 2019	15th
June 2019	19th
July 2019	17th
August 2019	21st
September 2019	18th
October 2019	16th
November 2019	20th
December 2019	18th
January 2020	15th
February 2020	19th
March 2020	18th

We apologise for any inconvenience this may cause. Thank you for your cooperation and understanding.