Practice Changes – Effective 12 April 2021

We’d like to advise that from Monday 12 April 2021, we will be changing how we operate our front doors at Hollybrook Medical Centre and Sinfin Health Centre.

At both practices we will continue to only invite patients into the building for one of the following reasons between 08:00 and 18:30, Monday to Friday (excluding Bank Holidays):

  • Pre-booked face to face appointment with a clinician
  • Collecting a document / sample pot / prescription
  • Dropping off a document / sample

Please do not enter the practice otherwise.

All other queries and appointment requests will continue to be taken via telephone, please contact the Practice on either 01332 523300 or 01332 770909.

To adhere to social distancing rules and protect our staff and patients at Hollybrook we will be able to accommodate a maximum of 15 patients in our waiting rooms at one time. Please ensure where appropriate face coverings are worn at all times. If we have reached this capacity the door will be closed and you will be advised when it is safe to enter for your appointment.

To adhere to social distancing rules and protect our staff and patients at Sinfin please ensure you follow the signs displayed and practice social distancing at all times. Please ensure where appropriate face coverings are worn at all times.

Please continue to text us on your arrival for your appointment, we will acknowledge your arrival by text and advise you on whether to make your way into the practice or remain outside dependent on the capacity.

For repeat medication requests please continue to either contact the practice and select option 2 or contact the NHS Medicines Order Line (MOL) directly on 01158 550 260 between 08:00 and 16:00, Monday to Friday (excluding Bank Holidays), requests can also be made via the NHS App or SystmOnline if you have an account.

Please note that prescription boxes are still available outside of both practices to drop off your repeat prescription, please continue to utilise these as they’re checked regularly throughout the day.

We would like to thank you for your continued patience and understanding.

Thank you from all the team at Hollybrook and Sinfin.